The website displays the payment methods available for a trip during checkout. Customers are asked for payment information only within the secure flow of the selected payment provider.
Payment methods
Enabled methods may include bank cards, Tabby, Tamara, and additional methods approved by the administration. Availability may differ according to booking value, trip currency, or provider conditions.
Transaction confirmation
A booking changes to paid after a trusted notification is received from the payment provider. If the process stops or fails, the customer may try again while the temporary booking remains valid and places are available.
Saving a payment method
When supported by the provider and approved by the customer, the payment provider stores the method and returns a secure reference to the website. Card type, last four digits, and expiry date may be kept to simplify selection for future bookings.
Data not stored by the website
The website does not store a full card number, CVV security code, or PIN. The bank may request additional verification such as a one-time code or app approval.
Tabby and Tamara
When flexible payment is selected, the customer completes the provider flow. Approval and installment schedules are subject to the provider's terms and assessment. The website retains the transaction reference and status to manage the booking.
Pending or duplicate transactions
If an amount appears pending or duplicated, send the booking reference and transaction reference through the Contact Us page. Do not send an image showing a full card number.
Refunds
An approved refund is returned to the original payment method unless the provider requires a different procedure. Posting time varies by provider and bank.