These answers cover website use, booking, and trip preparation. The details published on each trip page remain the reference for that specific trip.
How do I book a trip?
Open the trip page, review the date, price, availability, and requirements, then select booking, sign in, and complete payment.
Do I need an account?
You may browse the website without an account, but completing a booking requires sign-in so you can follow the booking and payment from your account.
Which payment methods are available?
Active payment methods appear during checkout. They may include bank cards, Tabby, Tamara, and any additional method enabled by the administration.
Can a payment method be saved?
When the payment provider supports saving and the customer agrees, the website stores a secure reference and limited card details such as the last digits. Full card numbers and security codes are not stored by the website.
How do I understand trip difficulty?
The trip page explains difficulty, duration, activity type, and equipment. Choose a level that matches your real fitness and experience.
Are there beginner trips?
Yes, beginner-friendly trips and activities may be available. Review the requirements of each trip before booking.
What does the trip price include?
The trip page states what is and is not included before payment, such as transport, accommodation, equipment, or meals depending on the itinerary.
Can I use a discount code?
When an active code is available, enter it during booking. The discount is applied according to its period, conditions, and remaining uses.
How do I cancel a booking?
Review the policy linked to the trip and contact the administration with your booking reference. Refund amount and timing depend on the trip terms and payment method.
What happens if a trip date changes?
Booked participants are contacted using their registered details and informed of the new date or available options according to the trip status.