This page explains the general framework for booking, cancellation, and refunds. Individual trips may include additional conditions related to timing, costs, and services, and those conditions are displayed before payment.
Booking confirmation
A booking request is created after selecting the trip and number of participants. It becomes confirmed according to the payment status shown in the account. Returning from a payment page alone is not sufficient without a valid transaction confirmation reaching the website.
Temporary place reservation
The system may hold places for a limited checkout period. If payment is not completed before the hold expires, the unpaid request is cancelled and places return to availability.
Cancellation requests
Cancellation requests should be submitted through the official contact channels with the booking reference. The cancellation time is counted from when a clear request is received.
Refund amount
Refund value depends on the trip conditions, the remaining time before departure, and costs already confirmed with service providers. Trip-specific conditions are displayed before payment.
Changing a participant name
Some trips may allow transfer to another participant before a stated deadline and after participation requirements are reviewed. This depends on the trip and any transport, accommodation, or permit arrangements.
Trip postponement or cancellation by the organizer
If a trip date changes or the trip is cancelled, booked participants are contacted and informed of available options such as an alternative date, credit, or refund, depending on booked services and the payment method.
Refund processing time
After approval, the refund request is sent to the payment provider. The time required for the amount to appear may differ by bank, gateway, or installment provider.
Offers and discount codes
Refunds are calculated from the amount actually paid after discount. An unpaid discount-code value is not converted into cash.